https://www.prnewswire.com/news-releases/vince-deploys-teamwork-commerce-pos-in-its-london-flagship-store-302281809.html?tc=eml_cleartime

LONDON, Oct. 21, 2024 /PRNewswire/ — Teamwork Commerce, a leading omnichannel solution, has today announced its partnership with Vince, a high-end fashion retailer, to deploy its advanced Point-of-Sale (POS) solution at Vince’s store in London.

Vince is a leading luxury apparel and accessories brand, offering high-end quality clothes and accessories to men and women. Previously, the retailer utilized a traditional POS system characterized by complexity, limited mobility, and necessitating extensive staff training. To meet evolving consumer and business needs, Vince required a modern-day POS solution with a user-friendly interface that unifies commerce and helps associates deliver seamless customer experiences.

The Teamwork Commerce POS solution is a cloud-based mobile POS retail software. It runs exclusively on iOS devices with cutting-edge technology and allows associates to serve customers from anywhere in-store, without being tied to a traditional physical POS terminal. As a result, retailers can significantly reduce checkout queues while delivering seamless shopping experiences. This technology integrates seamlessly with business processes and supports a centralised database with real time data across all channels.

The cutting-edge POS solution will be integrated with Adyen’s payment system and Teamwork Commerce gift cards to help Vince deliver top-tier customer experiences.

Heather Wilberger, Vince’s Chief Transformation & Technology Officer said: “At Vince, we are always looking for ways to improve our technology to ensure our customers have the best experience possible. Working with Teamwork Commerce will enable us to position ourselves where we want to be while helping us deliver high-quality customer experiences seamlessly.”

Michael Mauerer, CEO, Teamwork Commerce, said: “Customers today expect brands to create seamless transactions across all channels. Retailers who can live up to this expectation will not only enhance the customer experience, but will develop a competitive advantage as well. We’re proud to be supporting Vince at its London store to help the brand meet its customer and business needs.”

“We’re confident that our POS solution will enable Vince to streamline retail operations at its store and deliver top-tier customer experiences.”

About Teamwork Commerce

Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, Clienteling, Inventory Control and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at www.teamworkcommerce.com

About Vince

Vince, established in 2002, is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day effortless style. Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, footwear and accessories through 50 full-price retail stores, 17 outlet stores, and its e-commerce site, vince.com and through its subscription service Vince Unfold, www.vinceunfold.com, as well as through premium wholesale channels globally. Please visit www.vince.com for more information.

In the ever-evolving landscape of retail technology, staying ahead of potential disruptions is crucial. Recently, the industry witnessed a significant hiccup when a faulty software update from CrowdStrike caused widespread disruptions. This incident underscored the importance of having robust systems in place that can maintain operational integrity even when primary systems fail. At Teamwork Commerce, our commitment to seamless retail operations shines through our Point of Sale (POS) system’s capability to function efficiently in offline mode. Here’s a closer look at what happened with CrowdStrike and how Teamwork POS ensures your business keeps running smoothly, no matter the circumstances.

The CrowdStrike Incident: A Case Study in Preparedness

CrowdStrike, a renowned cybersecurity firm, recently faced a significant setback when a software update intended to enhance security inadvertently caused major operational disruptions for numerous businesses. The update, which contained a critical flaw, led to widespread system crashes and downtime, affecting companies’ ability to operate smoothly. This incident highlighted the vulnerability of relying solely on online systems and the critical need for backup plans and systems that can operate independently of network connectivity.

Teamwork Commerce: Built for Resilience

At Teamwork Commerce, we understand that the retail environment demands uninterrupted service. Our POS system is designed with resilience at its core, ensuring that your business can continue to operate efficiently, even in the face of unexpected challenges like the CrowdStrike incident.

Seamless Offline Mode

One of the standout features of the Teamwork POS system is its robust offline mode. Unlike many POS systems that rely heavily on constant internet connectivity, Teamwork POS is engineered to maintain full functionality even when the network goes down. Here’s how it works:

• Local Data Storage: Teamwork POS stores transaction data locally on the device, allowing sales to be processed without any interruptions. This means that your staff can continue to serve customers, process payments, and manage inventory seamlessly.
• Automatic Synchronization: Once the connection is restored, the system automatically syncs all locally stored data with the central database. This ensures that all transactions are accurately recorded, and inventory levels are updated without any manual intervention.
• Consistent Customer Experience: With the offline mode, your customers will experience no difference in service quality. From processing payments to accessing loyalty programs and discounts, everything continues to function as usual.

Apple iOS: Enhanced Security and Stability

An additional layer of resilience for Teamwork POS comes from its exclusive operation on Apple iOS devices. Apple’s operating system is known for its stringent security measures and stability, which adds an extra layer of protection against many software-related issues. Unlike other platforms, iOS’s robust security framework and rigorous app review process significantly reduce the risk of malware and faulty updates affecting device performance. This means that Teamwork POS on iOS devices remains a reliable and secure choice for retailers.

Real-Time Adaptability

In addition to offline functionality, Teamwork POS is designed to adapt to real-time changes and challenges. Whether it’s a sudden internet outage or a broader issue like the CrowdStrike software failure, our system ensures that your business remains operational and efficient.

• Dynamic Updates: The system can receive updates and patches dynamically, ensuring that any potential issues are resolved swiftly without disrupting your operations.
• Comprehensive Support: Our support team is always on standby to assist with any issues, ensuring minimal downtime and quick resolution of any problems.

Conclusion

The recent CrowdStrike incident serves as a stark reminder of the importance of having resilient and adaptable systems in place. At Teamwork Commerce, our POS system’s offline mode is a testament to our commitment to ensuring that your business can withstand any challenge. By choosing Teamwork POS, you are investing in a solution that guarantees uninterrupted operations and a consistent customer experience, no matter what comes your way.

In an era where technological disruptions are inevitable, being prepared with a robust offline capability is not just an option—it’s a necessity. Teamwork Commerce is here to ensure that your retail operations remain smooth, efficient, and resilient, come what may.

Florida, US – July 2nd, 2024: In May of 2023, Teamwork Commerce, a global retail management software provider, attained SOC 2 Type 1 compliance. Now, Teamwork Commerce has achieved SOC 2 Type 2 compliance as well, for all Teamwork Commerce Premier Edition customers. These accreditations serve as benchmarks for a company’s ability to safeguard its clients’ data.

About SOC 2 Compliance: In the U.S., and growing worldwide, the SOC 2 (Service Organization Controls, Level 2) is a highly regarded and trusted report due to the in-depth third-party scrutiny applied by outside auditors against many processes used across our company involving Human Resources, Marketing, Infrastructure, Security, and including Service and Development that help to ensure Confidentiality, Integrity, and Availability of our Premier Edition clients to their data.

SSAE (Statement on Standards for Attestation Engagements) No. 21 System and Service Organization Controls (SOC) is a set of standards developed by the American Institute of Certified Public Accountants (AICPA). The compliance audits are performed by an independent third-party service auditor. SOC 2 compliance is a rigorous process that involves a comprehensive evaluation and testing of a company’s policies, procedures, and safeguards related to data security, availability, and confidentiality.

Teamwork Commerce customers are already benefiting from the comprehensive security measures implemented during the compliance process. SOC 2 compliance proves that a company adheres to best practices concerning data security, availability, and confidentiality and that it represents these practices fairly. SOC 2 compliance is an indication that a company prioritizes data security and has implemented appropriate safeguards.

Tom Godfrey, VP of Technical Services at Teamwork Commerce, says: “At Teamwork Commerce, we recognize the significance of data security for retailers, particularly in today’s context where cyber-attacks and data breaches are becoming increasingly common.

“When it comes to customer data as well as server and application access, Teamwork Commerce ensures that security, availability, and confidentiality are built into our product and processes. Our recent SOC 2 readiness program confirms it. We are committed to enhancing our platform and processes to provide exceptional customer service.”

Future Commitment: Teamwork Commerce is also working towards achieving ISO 27001 certification. This international standard similarly provides a framework for information security management systems and requires a comprehensive approach to risk management and data protection.

About Teamwork Commerce: Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of-Sale, Order Management, Inventory Control, CRM, and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries globally including Moose Knuckles, Colorado Rockies, Asics, Milwaukee Bucks, Catbird, and Paul Stuart. Learn more at www.teamworkcommerce.com.

The partnership will enable retailers to reduce shipping errors, minimize return rates, drive cost savings and improve the customer experience.

LONDON, April 8, 2024 /PRNewswire/ — Teamwork Commerce, a global retail management solution, announced it has partnered with the global leader in address verification, Loqate, a GBG solution, to deliver instant address lookup capabilities and safer and faster checkout operations, which reduce time-consuming shipping errors and minimize return rates.

Loqate’s advanced software enables users to capture, verify, and enrich global location data, providing the unparalleled precision businesses require. The solution verifies input data, such as addresses, phone numbers, and emails, against Loqate’s meticulously curated database, ensuring global accuracy and confidence at scale. With real-time address verification, brands can mitigate costs and risks while optimising revenue and enhancing customer loyalty by minimising failed deliveries and increasing customer engagement.

Integrated into retail operations through Teamwork Commerce’s platform, the new solution delivers seamless marketing and shipping validation in real-time without the risk of human error. With Teamwork Commerce providing retailers with the highest data integrity available, users can deploy a simple, yet robust, address look-up and checkout solution operational across both Europe and the United States.

Chris Boaz, Chief Marketing Officer at Loqate, said: “Our real-time verification technology plays a vital role in enabling retailers to improve their data quality at point of capture. Combining this capability with Teamwork Commerce’s all-encompassing retail technology solution, users will be able to ensure significantly improved delivery rates for their customers, while reducing the cost of failed deliveries.”

Amber Hovious, VP of Marketing and Partnerships at Teamwork Commerce, said: “As a business, we are constantly searching for new ways to help our customers improve their retail offering. In today’s environment, convenience and speed are a major factor in enhancing consumer satisfaction. Our partnership with Loqate will enable retailers to streamline their in-store operations, providing more effective shipping validation and a more efficient confirmation process.

About Teamwork Commerce
Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at www.teamworkcommerce.com.

About Loqate
Loqate is the world’s most trusted location intelligence service, helping every business in the world reach every customer in the world, with a single global API for address verification. Over 14,000 businesses rely on Loqate every day to reach their customers across 249 countries and territories. Loqate’s expertise in global addressing is supported by team members located around the world, including the U.S., UK, Germany, Malaysia, China and Australia. Loqate is a GBG solution. GBG, experts in digital identity, offers a range of solutions that help organizations quickly validate and verify the identity and location of their customers. For more information, visit: www.loqate.com and www.gbgplc.com.