Mobile POS vs RFID Self-Checkout: Which solution is best for your retail store?

To thrive in today’s retail environment, where margins are razor-thin and the soaring cost of living is only making shoppers more fastidious, many retailers are investing in the latest technology innovations in order to better serve shoppers, deliver top-tier customer experiences and drive loyalty and retention. 

A top-tier shopping experience relies on a number of key factors, namely: convenience, speed, and personalization. It is also influenced by the level of interaction that retailers have with their customers at different touchpoints throughout their shopping journeys. One significant touchpoint within the customer journey is the checkout process. Often the last interaction that a customer has with a retailer, the checkout can be a make-or-break experience for consumers. A seamless, fast and friendly transaction leaves a much different impression for shoppers leaving a store than a long queue, grumpy checkout assistant and overall slow purchase. Retailers must be able to positively influence their shoppers’ experience by keeping checkout processes painless and efficient.

To achieve this, retailers are deploying advanced checkout solutions that deliver seamless experiences for their customers. However, with an influx of point-of-sale (POS) and checkout innovations in the market, it can be difficult for retailers to select the right solution. In this blog, we’ll discuss two increasingly popular solutions within the retail industry – Mobile POS and RFID-Powered Self-Checkout terminals – to help you better understand which one is the right solution for your store.

Mobile POS: An Enabler of Speed, Convenience and Enhanced CX

Gone are the days when keeping associates tied to traditional POS terminals was necessary. Today, to deliver high-quality customer experiences, retailers can leverage mobile POS solutions that facilitate enhanced flexibility and convenience for shoppers.

Prada, the leading fashion brand, leverages Teamwork Commerce’s Mobile POS solution to provide staff with the most innovative technology at their fingertips. In-store associates can easily move around the store armed with a tablet capable of completing transactions in seconds. They can be where their customers are, whether they’re trying on shoes or selecting a handbag.

The Mobile POS solution is also highly useful during shopping peaks, significantly helping in-store staff cut down long queues and serve customers more quickly all while delivering high-quality experiences combined with a great level of convenience. Leveraging integrated retail solutions including customer relationship management (CRM), and clienteling, Teamwork Commerce’s Mobile POS helps retailers deliver high-quality and personalized customer experiences. The solution easily integrates with the Order Management System (OMS), helping retailers facilitate Buy Online, Pickup In-store (BOPIS), and Buy Online, Return In-store (BORIS) more efficiently with real-time inventory information at their fingertips.

3 key benefits of Mobile POS:

• Provides personalization capabilities
• Promotes flexibility and faster checkout experiences
• Offers seamless integration with wider retail technology deployments

RFID-powered Self-Checkout: Driving Speed & Security

The popularity of self-checkout solutions is unquestionably on the rise. In fact, more than one-third of retailers believe that their customers would opt for other merchants if they did not offer consumers the ability to complete transactions on their own. Self-checkout solutions are expected to continue their strong growth in the near future. However, one new, ground-breaking, step forward in self-checkout technology is being introduced with the helping hand of RFID. RFID-powered self-checkout solutions not only automatically scan items for customers within seconds but can also bolster in-store security.

Teamwork Commerce’s RFID-Powered Self-Checkout solution is designed to simplify the checkout process for in-store customers. The technology utilizes RFID technology to instantly scan all items in a shopper’s basket or cart, allowing customers to complete transactions on their own within seconds. From a retailer’s perspective, fewer staff members need to be physically present at POS terminals – allowing them to allocate more time to delivering a high-quality customer experience. What’s more, with RFID tags attached to every product, the risk of theft is minimized significantly. With its alarm-triggering capabilities, the Teamwork Commerce RFID-Powered Self-Checkout solution helps retailers identify and mitigate shoplifting incidents, resulting in fewer losses and enhanced security at checkout.

3 key benefits of RFID-Powered Self-Checkout

• Completes speedy transactions without the need for assistance from in-store associates
• Boosts in-store security with alarm-triggering capabilities
• Streamlines the overall checkout process

Navigating the Right solution

Both Mobile POS and RFID-Powered Self-Checkout operate on cutting-edge technologies that enable retailers to boost efficiency. Either solution can play an incredible role in improving customer service in-store and streamlining a highly important touchpoint within retail, the checkout process.

Need a live demo to better understand which solution would be the right fit for your retail store? Book here.