Commerce Talks EP13: Anthony Aguilar
Guest Bio
Anthony Aguilar | Client Success Manager, Teamwork Commerce
The Teamwork Commerce platform is built on a natively integrated framework; this strong foundation enables Teamwork Commerce to provide efficient omnichannel functionality to retailers across many industries. With a strong cloud backend, retailers are able to connect a variety of legacy systems, tools and integrations to drive more engaging retail experiences.
What is the role of a Teamwork CSM? What are the advantages and benefits to the retailer of a dedicated CSM? Anthony Aguilar, CSM at Teamwork Commerce, joins us to discuss. Anthony has been part of the Teamwork family for 3 years. Anthony’s previous POS and retail experience enables him to really understand and help his clients and drive long term success for both companies.
Overview
The Client Success Manager at Teamwork Commerce is the primary point of contact for the retailer throughout the client life cycle, the client’s advocate and responsible for the client’s overall satisfaction. Clients need the CSM to truly understand their business and vision; therefore, actively listening and communication is key. The CSM collaborates internally with an Integration Specialist and Application Specialist and together they simplify the Teamwork process and communicate this efficiently to the client and help them focus on their needs. There is a true partnership and collaboration between the client and Teamwork. Everyone at Teamwork has the same goal and that is to make sure the client feels comfortable and satisfied and has a positive experience.
In order to help clients keep up with trends, the CSM shares partner solutions, such as a Klaviyo email marketing solution or a Global-e international shipping and e-commerce solution. These partnerships with great products can help a retailer streamline and optimize their operations and help with efficiency. Using Teamwork for automation and to manage a client’s inventory is critical for saving time and increasing workflow, as well as for peace of mind.
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