DUTIES AND RESPONSIBILITIES
Tasks
– Holding regular meetings with the Client Success Manager to overview any outstanding
tasks from the client and action plans going forward
– Management of daily and weekly targets, ensuring that the respective team or team member
completes them
– Effective coordination with the client/management when there is a delay on target
completion in order to resolve the reason for the delay
– Keeping all teams involved informed of important deadlines, changes, target attainment and
major milestone achievements, as well as delays
– Monitoring tasks and projects using Atlassian products (JIRA and Confluence)
– Client sign off on requirements and statements of work
Responsibilities
– Ensure coordination and communication exists between teams
– Responsible for hitting delivery dates for project tasks, and hitting major milestones
– Responsible for alerting teams if something is delayed and how this time can either be made
up or not
– Responsible for relaying what was done last week and what will be done this week and future
milestones to hit
– Facilitates communication between teams as needed
This list is not exhaustive of your tasks and responsibilities and you may be asked to do additional duties where appropriate and required.