Terms and Conditions

1. About these Terms and Who We Are

Last updated: October 9, 2026

1.1 These Terms of Use ("Terms") govern your access to and use of the website at https://www.teamworkcommerce.com and any related pages, forms and content we make available (together, the "Site").

1.2 The Site is operated by Retail Cloud Technologies LLC, a Delaware limited liability company with its principal office at 380 Park Place Blvd, Suite 250, Clearwater, FL, 33759, USA("Teamwork Commerce", "we", "us" or "our"). Our UK affiliate is Teamwork Commerce Limited, a company registered in England and Wales under company number 12462401, with its registered office at 1 Princeton Mews, 167-169 London Road, Kingston Upon Thames, Surrey, United Kingdom, KT2 6PT. VAT number: 348 7455 60.

1.3 "You" means the individual using the Site and, where you access or use the Site on behalf of an enterprise, company, employer, or other organization, that entity as well.

1.4 By browsing, accessing, or using the Site, or by submitting any form through it, you acknowledge that you have read and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Site.

2. Relationship to Enterprise Client & Partner Agreements

2.1 These Terms apply only to the Site. They do not govern access to or use of Teamwork Commerce's commercial software-as-a-service (SaaS) products, mobile point-of-sale (POS) software, order management system (OMS), RFID solutions, inventory applications, APIs, or professional implementation services (the "Products").

2.2 Access to and the use of the Products is governed solely by the separate negotiated written agreement between Teamwork Commerce and the relevant client (for example, a Teamwork Services Agreement “Client Agreement”, Data Processing Agreement “DPA”, order form or subscription agreement).

2.3 If there is any conflict between these Terms and a Client Agreement, the Client Agreement shall strictly prevail. Nothing contained on this Site or in these Terms amends, modifies, supplements, supersedes, or limits any Client Agreement.

2.4 The Site may contain links or sign-in redirects to gated systems, including our client support ticketing portal or partner portals. Access to authenticated portals requires valid enterprise credentials and remains subject to any relevant Client Agreement, partner agreement, or third-party service provider terms.

2.5 Information published on the Site regarding Products, roadmaps, features, and technical specifications is provided for marketing and preliminary evaluation purposes only and does not constitute a binding offer, representation, or warranty under any Client Agreement unless expressly incorporated therein.

3. Eligibility, Business Use & Authority

3.1 The Site is a business-to-business (B2B) informational platform intended solely for commercial organizations, retail professionals, and prospective business partners. It is not intended for consumer or personal retail shopping.

3.2 You must be at least 18 years of age to access the Site, request a product demonstration, or submit information through any online form. We do not knowingly collect personal information from individuals under the age of 18.

3.3 If you use the Site, request product evaluations, or submit business information on behalf of an entity or organization, you represent and warrant that you possess full legal authority to bind that entity to these Terms.

4. Permitted Use, Prohibited Conduct & AI Scraping Restrictions

4.1 Permitted Use: You may use the Site solely to learn about Teamwork Commerce, evaluate the Products for your business, review case studies and technical documentation, register for webinars and events, request information or a demonstration, or contact our team.

4.2 Prohibited Use: You agree that you will not, under any circumstances:

  1. Use the Site for any unlawful purpose, in violation of applicable international, federal, state, or local laws, or in breach of these Terms
  2. Scrape, crawl, collect, harvest or mine personal data, email addresses, product specifications, or other content from the Site by automated means (robots, spiders, scrapers, offline readers, or scripts), except that operators of recognized public internet search engines are granted a revocable permission to index the Site solely for generating publicly available web search indices;
  3. Bypass, disable, or circumvent robot exclusion headers, CAPTCHAs, rate limiters, or other technical controls deployed to regulate Site access;
  4. Attempt to gain unauthorized access to any portion of the Site, its underlying cloud infrastructure, servers, network systems, or any connected databases;
  5. Introduce, transmit, or link to software viruses, trojans, worms, logic bombs, malware, or any other code designed to interrupt, destroy, or compromise system integrity;
  6. Submit fraudulent, deceptive, or misleading inquiries, or provide contact details or personal data belonging to another individual without verified legal authorization;
  7. Impersonate any person or entity, or misrepresent your affiliation with any business, competitor, or partner;
  8. Frame, mirror, or co-brand the Site or any of its materials without our prior written consent;
  9. Use the Site, its documentation, or its materials to develop, benchmark, or market a competing retail software product or service; or
  10. Send unsolicited commercial communications, spam, chain letters, or sales solicitations to Teamwork Commerce personnel via Site contact channels.

4.3 Reservation of Rights Against AI Training and Text/Data Mining (TDM): Teamwork Commerce expressly reserves its rights regarding all content, text, data, code, whitepapers, graphics, and architectural descriptions made available on the Site for the purposes of text and data mining, automated analysis, and artificial intelligence model training under Article 4(3) of the EU Digital Single Market Directive (Directive (EU) 2019/790) and equivalent global copyright frameworks. You may not use any content from the Site to develop, fine-tune, train, test, or validate any machine learning, large language model (LLM), or artificial intelligence system without our prior, express written authorization.

5. Trade Controls & Export Compliance

5.1 You represent, warrant, and certify that you are not:

  1. Located in, organized under the laws of, or a resident of any country or territory subject to comprehensive trade sanctions or embargoes administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce, the United Kingdom, the European Union, or the United Nations (including, but not limited to, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); or
  2. Listed on any applicable sanctions or restricted-party roster, including the OFAC Specially Designated Nationals (SDN) List, the U.S. Department of Commerce Denied Persons or Entity Lists, or the UK/EU Financial Sanctions Registers.

5.2 You agree not to access the Site, download documentation, or transmit information in violation of U.S., UK, EU, or applicable international export control laws, economic sanctions, or trade embargoes.

6. Information You Submit and Privacy

6.1 When you complete forms on the Site (such as requesting a demonstration, downloading technical collateral, or contacting sales or support), you may provide personal and business details, including your full name, business email address, job title, company name and telephone number.

6.2 We handle personal data in accordance with our Privacy Notice at https://www.teamworkcommerce.com/privacy-policy/. The Privacy Notice provides mandatory transparency information regarding our data handling practices, purpose specifications, lawful processing bases, international data transfer safeguards, retention criteria, and your statutory rights under the EU/UK General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other global privacy laws. The Privacy Notice is provided as an informational notice and does not form a contractual component of these Terms.

6.3 You are responsible for making sure the information you submit is accurate, current, and shared with a lawful basis.

6.4 Unsolicited Feedback: If you send us feedback, suggestions, ideas, or architectural recommendations to Teamwork Commerce regarding the Site or our Products, you agree that we may freely use, implement, disclose, and exploit such feedback without any financial compensation, royalty, attribution, or obligation of confidentiality to you. This does not apply to personal data, which is governed strictly with our Privacy Notice.

7. Cookies & Tracking Technologies

7.1 The Site uses cookies, web beacons, and similar tracking technologies to ensure functionality, evaluate usage trends, and deliver relevant marketing. Strictly necessary cookies are deployed automatically to enable core navigation and security. Functional, analytics, and marketing cookies are deployed only in accordance with applicable legal requirements and user consent.

7.2 You can review, adjust, or withdraw your preferences at any time through the Cookie Preferences link in the Site footer. Further technical details on the specific cookies deployed are set out in the Cookies section of our Privacy Notice.

8. Intellectual Property & Limited License

8.1 Ownership: The Site and its entire contents - including, but not limited to, text, software, source code, data architectures, diagrams, designs, images, video, brand assets, logos, and audio - and the selection and arrangement of that content, are the exclusive property of Retail Cloud Technologies LLC, its affiliates, or its licensors and are protected under United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Trademarks: "Teamwork Commerce", "Retail Cloud Technologies", and all associated logos, product names, and service marks displayed on the Site are proprietary trademarks of Retail Cloud Technologies LLC or its affiliates. Third-party brand names, logos, and product trademarks (such as Apple, iOS, RFID partner brands, or ERP integration partners) referenced on the Site belong to their respective owners, and their inclusion does not imply affiliation, sponsorship, or endorsement.

8.3 Limited License: Subject to these Terms, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable licence to access, view, temporarily download one copy of informational materials intentionally made available for download (e.g., whitepapers, case studies, RFP templates) solely for your internal evaluation of our Products. You must retain all copyright and proprietary notices intact on all downloaded copies.

8.4 Reservation: All rights not expressly granted to you in these Terms are reserved by Teamwork Commerce.

9. Copyright Complaints & DMCA Notice Procedure

9.1 If you believe in good faith that any material accessible on or through the Site infringes your copyright, you (or your designated legal agent) may submit a formal notification pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) containing:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyrighted work;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material claimed to be infringing and information reasonably sufficient to allow us to locate the material on the Site (e.g., specific URLs);
  4. Your contact details, including full name, address, telephone number, and email address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

9.2 Designated DMCA Contact:

Attn: Legal Department (DMCA Notice)
Retail Cloud Technologies LLC / Teamwork Commerce
380 Park Place Blvd, Suite 250, Clearwater, FL 33759, USA
Email: legal@teamworkcommerce.com

10. Third-Party Links & Integrations

10.1 The Site may feature links or references to external websites, services, plugins, or software platforms operated by third parties (including hardware providers, payment processors, ERP platforms, and social media networks). These links are provided solely as a convenience.

10.2 Teamwork Commerce does not control, supervise, review, or endorse external third-party websites or services. We are not responsible for the availability, accuracy, terms of service, or data privacy practices of any third-party website. Accessing third-party resources is entirely at your own risk and subject to the terms and policies of those third parties.

11. Disclaimers

11.1 TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE SITE AND ALL MATERIALS, SPECIFICATIONS, AND CONTENT MADE AVAILABLE ON IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING BY COURSE OF DEALING OR USAGE IN TRADE.

11.2 TEAMWORK COMMERCE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

11.3 WE DO NOT WARRANT THAT THE SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION, ERROR-FREE, TIMELY, OR THAT SERVER DEFECTS WILL BE IMMEDIATELY REMEDIED OR FREE FROM VIRUSES OR DESTRUCTIVE COMPONENTS. YOU ARE RESPONSIBLE FOR USING APPROPRIATE SECURITY PROTECTIONS ON YOUR OWN DEVICES.

11.4 THIS SECTION 11 DOES NOT ALTER OR OVERRIDE ANY SYSTEM AVAILABILITY, UPTIME COMMITMENT, OR PRODUCT WARRANTY EXPLICITLY SET FORTH IN A FORMAL CLIENT AGREEMENT.

12. Limitation of Liability

12.1 Non-Excludable Statutory Liabilities: Nothing in these Terms excludes or limits any liability that cannot be legally excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct.

12.2 Exclusion of Consequential Damages: SUBJECT TO SECTION 12.1 AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RETAIL CLOUD TECHNOLOGIES LLC, TEAMWORK COMMERCE LIMITED, THEIR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF THE THEORY OF RECOVERY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTORY DUTY), AND EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

12.3 Aggregate Financial Cap: SUBJECT TO SECTION 12.1 AND SECTION 12.2, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00) (OR ONE HUNDRED BRITISH POUNDS (£100.00) / ONE HUNDRED EUROS (€100.00) FOR VISITORS GOVERNED BY THE LAWS OF ENGLAND AND WALES).

12.4 Free Informational Service: You acknowledge that the Site is made available to you free of charge for informational and evaluation purposes, and that the disclaimers and liability allocations set forth in Sections 11 and 12 reflect a fair and reasonable allocation of commercial risk.

13. Indemnification

13.1 To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Retail Cloud Technologies LLC, Teamwork Commerce Limited, their corporate affiliates, and their respective directors, officers, employees, representatives, and successors from and against any third-party claims, demands, liabilities, damages, judgements, awards, losses, costs and expenses (including reasonable legal and attorneys’ fees) arising out of or resulting from:

  1. Your material breach of these Terms;
  2. Your misuse of the Site or any of its content;
  3. Your submission of data or materials that infringe, misappropriate, or violate the intellectual property, privacy, or proprietary rights of any third party; or
  4. Your violation of any applicable statute, rule, or regulation.

13.2 We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with our defense.

14. Suspension, Termination & Survival

14.1 We reserve the right, in our sole discretion and without liability, to suspend, restrict, or terminate your access to the Site or any of its interactive features at any time, without prior notice, if we reasonably determine that you have violated these Terms, engaged in security scanning or scraping, or created operational risk for our systems.

14.2 We may modify, update, pause, or permanently discontinue the Site or any portion thereof at our discretion without notice.

14.3 Sections 2, 4.2, 4.3, 5, 6.4, 8, 9, 11, 12, 13, 16, and 17, and any other provision which by its nature is intended to survive, shall survive any expiration, suspension, or termination of these Terms.

15. Changes to these Terms

15.1 We may amend or update these Terms periodically to reflect changes in our Site features, corporate operations, industry practices, or statutory legal obligations. The "Last Updated" date at the top of these Terms indicates when the latest modifications occurred.

15.2 If we make material modifications to these Terms, we will provide notice by posting a conspicuous announcement on the Site or by other reasonable electronic means before the change becomes effective.

15.3 Your continued access to or use of the Site after updated Terms have been posted constitutes your acceptance of the revisions.

16. Governing Law, Dispute Resolution & Jurisdiction

16.1 General Governing Law (Americas): Except as provided in Section 16.4, these Terms and all disputes, claims, or controversies arising out of or related to these Terms, the Site, or non-contractual obligations shall be governed by and construed in accordance with the laws of the State of Florida and the federal laws of the United States, without regard to conflict-of-law principles.

16.2 Venue (Americas): Subject to Section 16.4, the state and federal courts located in Pinellas County, Florida (or the U.S. District Court for the Middle District of Florida, Tampa Division) shall have exclusive jurisdiction and venue over any legal proceeding arising out of or relating to these Terms or the Site, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

16.3 Class Action & Jury Trial Waiver (Florida/US): TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TEAMWORK COMMERCE AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE DISPUTES SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER PARTY SHALL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. EACH PARTY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

16.4 International Visitors (Outside the Americas): If you reside in, or the organization on whose behalf you act is incorporated or organized under the laws of, any jurisdiction outside North America, Central America, South America and the Caribbean:

  1. These Terms, and any dispute or claim arising out of or in connection with them or the Site (including non-contractual disputes or claims) shall be governed and construed in accordance with the laws of England and Wales;
  2. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim, subject to any mandatory consumer protections in Section 16.5; and
  3. Teamwork Commerce Limited may enforce these Terms and exercise remedies in its own name alongside Retail Cloud Technologies LLC.

16.5 Mandatory Consumer Exceptions: If you qualify as a consumer under the mandatory laws of your country of residence (such as the UK, Scotland, Northern Ireland, or an EU Member State), nothing in this Section 16 deprives you of non-waivable statutory consumer protections or statutory rights to bring legal proceedings before the competent courts of your home jurisdiction.

17. General Legal Provisions

17.1 Entire Agreement. These Terms constitute the exclusive agreement between you and Teamwork Commerce regarding your access to and use of the public Site and supersede any prior or contemporaneous oral or written understandings or terms regarding the Site. As set forth in Section 2, these Terms do not supersede, alter,or impact any Client Agreement, TSA, DPA, or NDA governing our commercial Products.

17.2 Severability. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be reformed to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17.3 No Waiver. No failure or delay by Teamwork Commerce in exercising any right, power, or remedy under these Terms shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise of any right.

17.4 Assignment. You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. Teamwork Commerce may assign or transfer its rights and obligations under these Terms without restriction, including to an affiliate or in connection with a corporate reorganization, merger, acquisition, or sale of company assets.

17.5 Electronic Communications. You consent to receive communications from us electronically (via email or notices posted on the Site). You agree that all agreements, notices, disclosures, and communications provided to you electronically satisfy any legal requirement that such communications be in writing.

17.6 Third-Party Rights. Except as expressly provided for corporate affiliates and indemnified parties in Sections 12 and 13, no person other than you and Teamwork Commerce shall have any right to enforce these Terms. The Contracts (Rights of Third Parties) Act 1999 does not grant any rights to third parties under English law.

18. Contact & Formal Notices

18.1 Inquiries: For general questions regarding these Terms or to report suspected abuse or unauthorized use of the Site, please contact:

Email: legal@teamworkcommerce.com

18.2 Formal Legal Notices: Formal legal notices to Teamwork Commerce must be sent in writing by courier or registered post with tracking to:

Retail Cloud Technologies LLC / Teamwork Commerce
Attn: Legal Department
380 Park Place Blvd, Suite 250
Clearwater, FL 33759, USA
With an electronic copy sent to: legal@teamworkcommerce.com

(Formal legal notice is not deemed served by email alone, except where expressly acknowledged in writing by an authorized legal officer of Teamwork Commerce).